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What is IT Management Software?

IT Management Software is a suite of systems that help companies utilize technology resources, optimize staff and enforce best practices, secure their data, and improve the quality of their services.Show more Rather than simply installing and maintaining a program, IT management helps companies use technology to achieve their business goals, build and transform their own applications, and tweak software until it meets their most specific needs. For quality suggestions, look at our current leader monday.com and other apps discussed in this category.Show less

How was this ranking made?

To prepare this list of best IT Management Software we have analyzed 945 various solutions currently available on the market, analyzing their features, ease of implementation, customer support, possible integrations with other systems as well as mobile support using our patented SmartScoreTM rating algorithm. This ranking has been developed by Nestor Gilbert, our SaaS expert dedicated to the IT Management Software category.

List of Top 12 IT Management Software

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1. monday.com

Our score: 9.8 User satisfaction: 99%

An industry-leading collaboration and communication app for on-site and remote work teams. This software offers a collaboration-first interface that allows users to build Boards with a wide variety of powerful columns. With this flexibility, the software allows teams to handle any type of project. The platform also seamlessly integrates with third-party apps to ensure easier adoption.

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2. Atera

Our score: 9.0 User satisfaction: 100%

Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.

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3. Site24x7

Our score: 9.0 User satisfaction: 100%

Unified cloud monitoring solution with full-stack monitoring capabilities that analyze customer insights and activity for better perspectives for the business. It can give you an all-encompassing view of website performance from over 100 locations worldwide and in multiple cloud environments.

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4. ActiveBatch

Our score: 8.8 User satisfaction: 97%

A cross-platform workflow automation tool that can handle job scheduling and workload distribution and management. It eliminates scripting through prebuilt, pretested, production-ready Job Steps for no-code workflow assembly while supporting existing script investments. This eliminates the hassle and coding associated with workflow development.

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5. Splashtop Remote Support

Our score: 8.9 User satisfaction: 97%

A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.

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6. Alpha Anywhere

Our score: 8.6 User satisfaction: 92%

This complete mobile app development platorm allows businesses to build useful applications without the technical proficiency typically required by other similar applications. This approach allows these businesses to speed up delivery of targets while enhancing efficiency and productivity.

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7. Opsgenie

Our score: 9.2 User satisfaction: 98%

A comprehensive incident management system that facilitates issue forecasting, reporting, and resolution. Unlike traditional issue monitoring and reporting, Opsgenie can forecast potential issues based on aggregated signals.

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8. ManageEngine Applications Manager

Our score: 9.0 User satisfaction: 98%

ManageEngine Applications Manager is an application performance monitoring solution that proactively monitors business applications. It supports over 100 applications and servers out of the box, up to 50,000 using its distributed monitoring capability.

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9. ManageEngine OpManager

Our score: 8.8 User satisfaction: 95%

OpManager is an integrated network management software for out-of-the-box network monitoring, flow-based bandwidth analysis, and change management. It is easy to set up and highly configurable with real-time, in-depth performance monitoring. This software solution is ideal for business with multi-vendor enterprise IT networks.

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10. Zoho Creator

Our score: 8.7 User satisfaction: 100%

A powerful, online app maker that enables businesses to build custom solutions that automate everyday tasks. With the drag-and-drop interface, it’s a breeze to create stunning forms and dashboards. It also provides numerous business apps that streamline key business processes, including sales, recruitment, and more.

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11. OnGoBuyo

Our score: 8.0 User satisfaction:

OnGoBuyo is a complete mobile commerce solution for Magento store owners. Launch android mobile app for your Magento store absolutely free and increase your sales.

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12. Airbrake

Our score: 8.7 User satisfaction: 96%

Airbrake is a bug and error tracking solution designed for web and mobile app development teams; featuring its intelligent error grouping. error reporting, and bug fixing capabilities.

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Similar Categories:

In the event you didn't find just the solution you were looking for here's a list of various categories similar to IT Management Software that you might want to browse through:

IT Management Software Guide

Table of contents

You are spoilt for choice when it comes to good quality IT management tools. This makes it difficult to select a suitable one for your requirements. First, be clear about your online business needs. Then, start your search at FinancesOnline.com for the best IT management software platforms. This buyer’s guide aims to help you distinguish the best from the average ones to aid your selection process.

Get to know each product with free trial

We recommend you start by shortlisting the IT management tools that have been given high SmartScore rankings by FinancesOnline.com in our IT management software reviews. These systems are sure to be to high-quality ones that offer best-in-class features and functionalities. Subscribe to the free trials or demo of these apps and check them out in detail. Get feedback from users, do a comparison, and evaluate their advantages and drawbacks. The free trial gives you an excellent opportunity to understand how a particular app can help boost your business productivity and growth. These are the highest rated solutions in our online IT management systems category to check before you choose the best IT Management software for your company: Microsoft Visual Studio reviews, Microsoft Azure, New Relic, IntelliJ Idea, PagerDuty, Git, Exchange Reporter Plus, BitBucket, CloudHub, and YouTrack.

Targeted Businesses

  • Small businesses and startups use IT management software tools to track down issues.
  • Growing organizations and medium-sized companies use the software for monitoring network performance
  • Fortune 500 companies use scalable enterprise IT management software solutions for their greater needs.

IT Management Software For Enterprises

When it comes to IT development and endpoint security programs, enterprises are not only recommended to purchase one, but rather required to do it. They can go for a standalone system or a productive suite that covers more than IT management operations. To start with, they need these systems to ensure compliance with regulatory standards and fill security gaps their technical team simply can’t cope with. Another powerful task enterprises perform using IT software is computer forensics, which involves employing a system for collecting and analyzing customer evidence for drafting better business decisions. Finally, IT management systems are a priceless asset for incidental response planning, which keeps communication with customers on the desired level even when business is experiencing a downfall.

What are Examples of IT Management Software?

  • Microsoft Visual Studio: Microsoft Visual Studio is an integrated development environment (IDE) created by Microsoft. It is used to develop beautiful applications for cloud-based services, web applications, and desktop and mobile platforms.
  • Microsoft Azure: Microsoft Azure offers an integrated suite of templates, tools, and managed services for small business and large enterprises to boost the productivity of developers and IT professionals.
  • New Relic: NewRelic is a software analytics platform that helps companies analyze and get relevant information from billions of metrics across millions of apps and help convert these data into modern software.
  • IntelliJ Idea: IntelliJ Idea is a Java integrated development environment (IDE) that is popular among software companies and software developers.
  • PagerDuty: PagerDuty is an operations performance system designed to improve the performance and reliability of companies by eliminating the chaos in their operations.

For info on other popular apps in this category, read our comprehensive reviews of the top 15 IT management solutions.

Types of IT Management Software

IT management software providers offer a wide variety of apps. The most popular ones are:

  • Business Process Management
  • Development Software
  • Platform as a Service (PaaS)
  • Infrastructure As a Service (IaaS)
  • Integrated Development Environment (IDE)
  • Build Automation
  • Mobile Development
  • Mobile Backend-as-a-Service (mBaaS)
  • Bug Tracking
  • Help Authoring Tool (HAT)
  • ALM (application lifecycle management)
  • Rapid Application Development
  • Test Management
  • Web Frameworks
  • WYSIWYG Editors
  • Game Development
  • Internet of Things Management
  • Mobile Device Management
  • Service Desk.

Popular Versions of IT Management Software include

Platform as a Service (PaaS) – Platform as a Service (PaaS) offers the required tools to help users develop and manage web applications. PaaS platforms are provided as a service over the internet, allowing developers to focus on developing their applications without worrying about managing the underlying infrastructure. PaaS platforms boost team collaboration by enabling multiple users to work on projects within a multi-tenant architecture.

Infrastructure as a Service (IaaS) – Infrastructure as a service (IaaS) is a cloud-based model that offers outsourced computing infrastructure and virtualized hardware. The offerings include virtual server space, network connections, bandwidth, and IP addresses. The advantage is you don’t have to invest in expensive in-house hardware. The hardware is deployed in multiple data centers managed by a third-party IaaS vendor. IaaS resources are easily scalable to keep up with business requirements and growth. You can adopt for pay-as-you go pricing model and enjoy the flexibility to add and remove resources according to your business needs.

Mobile Backend-as-a-Service (mBaaS) – These products help developers connect their applications’ APIs and cloud storage. mBaaS products enable apps to use the push notification and project management features of mobile devices, and also to sync with social channels.

Key Features of IT Management Software

Do not get taken in by gimmicky features advertised by some IT management software vendors. Make sure the system you select has the following list of core features and functionalities:

  • Tools for team collaboration – They help your team members to collaborate effectively on tasks.
  • Customizable monitoring dashboards – These dashboards give a quick glance at important data
  • Turn-key integrations for data aggregation
  • Alert notifications via email and SMS – These alerts help you stay updated on the latest happenings
  • Full API access in multiple languages – This feature enables smooth integration with other apps
  • Analytics and reports that provide deep insight – You can use the insight to make smart business decisions
  • Performance metrics that help you focus on the details that matter
  • The vendor should offer a useful free trial and excellent customer support

Benefits of IT Management Software

Our detailed comparisons indicate that a top-rated IT management system offers a host of benefits such as:

  • Communications management
  • Workplace control
  • Control over software and hardware productivity
  • Assurance of data protection
  • Reliable data processing, transfer, and storage processes
  • Management of data storage and archiving systems
  • Automation of data and server management
  • Proper management of communication and information infrastructure security

IT management software vendors are constantly innovating and improving their products to keep up with evolving needs. Watch out for the following trends in the continuing development of IT management software:

Increased Automation – A large chunk of a company’s IT expenditure goes for paying staff who manage corporate services and data operations. This cost is slowly decreasing as more and more companies opt for cloud services. Automation is helping businesses to provide faster service delivery and minimize human errors. It also reduces human interaction in operations and data centers. A noticeable trend is companies investing in automation tools to cut costs and boost business value.

Growth in Hybrid Cloud – Businesses are increasingly opting to move their IT services to third-party cloud service vendors. Cloud adoption is becoming more widespread due to integrations and service availability. Companies are taking a liking to the hybrid cloud model, which offers the benefits of public and private cloud services and helps them to reduce costs, enjoy flexibility, and scale advantages to meet business requirements. Mobile and cloud computing solutions are becoming mainstream, raising the demand for IT management software.

Big Data Insights – IT giants like Google, Amazon, and Facebook are successfully using cloud technologies and DevOps methods. This success is inspiring smaller companies who are looking to find people skilled in using business intelligence software to analyze big data. These professionals can develop new data structures to analyze unstructured data and the insights are being used by companies for product innovation and to boost customer satisfaction. Thus, big data insights are increasingly being sought by companies to boost their product and service quality.

Potential Issues

Watch out for the following potential drawbacks in IT management software and make sure the system you choose is not vulnerable to any of them:

Security Breaches – The internet can be a dangerous place for individuals and companies if they do not take adequate security precautions. This applies to IT management software also and vendors need to ensure their cloud-based systems are hacker-proof. Select a vendor who uses standard security practices to ensure their system is protected.

High Cost – Some IT management systems can be expensive with very little ROI (return on investment). You may need to custom design the application or invest in multiple programs. Plus, your employees need to be adequately trained in using the application, which can hamper their productivity for a while. If the system is difficult to use, they may not take a liking to it. So, analyze the pros and cons thoroughly before plunking down your money on an expensive IT management application.

Cloud Computing Issues – Cloud-based IT management software can throw up their own set of concerns. First, the third-party cloud vendor needs to be reliable as you are entrusting your sensitive company data to them. To secure private data, you may need to deploy a private cloud. Then, your company’s hardware and software need to be compatible with the web-based service. If your current systems are not compatible, it could substantially increase the costs of migrating to the cloud. Finally, ensure there are no contracts or lock-ins with the cloud vendor to give you the flexibility to move on if the need arises.

We hope this article has adequately informed you about the pros and cons of IT management software. Do your homework and proper research to ensure you select the right system for your specific needs.

Useful Statistics

Deployment

There are two kinds of software deployment for IT management: on-premise and cloud-based. Their capabilities and targeted businesses vary by deployment, as explained below.

On-premise

This is software installed locally, either on a single local machine or on your company’s servers. All data is stored locally as well, unless your company has invested in a network architecture that allows you to access your files via a remote device, like your home desktop or a smartphone.

An on-premise software is great if you need speed and your company has developed proprietary tools for managing and monitoring your IT assets. This is mostly the case in bigger organizations, like software companies or triple-A video game development companies.

An advantage of an on-premise solution is that you typically pay only a one-time fee for it. Once you pay for it, you install it on your machine. Using the software for commercial purposes often involves license renewals, normally every year.

Cloud deployment

By far the easiest, as these are software stored in the cloud. This means you can access them (and usually your files) whenever and wherever you have an internet connection. These solutions are commercially available and are often used as a service, meaning you have to pay a monthly or annual recurring fee to keep using them.

Cloud software is great for many reasons, chief of which is flexibility. Because you don’t need a local machine specifically set up for IT management, you can use it on any device. This is especially useful if you have a remote team or your company is on a rotating or shifting schedule.

List of IT Management Software Companies

Order by:

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  • Newest
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  • User Score
Product name:
Category:
Smart Score:
Price:
User Satisf.
User reviews:
Amixr reviews

Amixr

IT Management Software
8.0
$8
98%
ManageEngine Patch Connect Plus reviews

ManageEngine Patch Connect Plus

IT Management Software
9.1
$325
92%
ManageEngine Device Control Plus reviews

ManageEngine Device Control Plus

IT Management Software
8.9
$595
93%
Action1 reviews

Action1

IT Management Software
8.9
By quote
94%
Whalebone reviews

Whalebone

IT Management Software
8.0
By quote
100%
Vulnerability Manager Plus reviews

Vulnerability Manager Plus

IT Management Software
8.8
$695
96%
Opsgenie reviews

Opsgenie

IT Management Software
9.2
$9
98%
ActiveBatch reviews

ActiveBatch

IT Management Software
8.8
By quote
97%
Igiko reviews

Igiko

IT Management Software
8.0
By quote
100%
Effector reviews

Effector

IT Management Software
8.0
€0.20
91%
ITCourCes.com reviews

ITCourCes.com

IT Management Software
8.0
By quote
100%
ImmuniWeb reviews

ImmuniWeb

IT Management Software
8.9
$99
89%
StoneFusion reviews

StoneFusion

IT Management Software
8.2
By quote
91%
BlueOptima reviews

BlueOptima

IT Management Software
8.0
$59
100%
Keyhub reviews

Keyhub

IT Management Software
8.0
By quote
97‬%

Things to consider when you invest in a SaaS

SaaS software provides many benefits such as simple setup, access, and integration as well as data security. To pick the perfect platform for your requirements, you need to do your groundwork thoroughly. To start, begin with the following suggestions to consider and analyze the various programs:

Know your needs: First, be certain about your organization’s needs and requirements. Why do you need to invest in a SaaS application? What tasks and goals do you intend to accomplish with the software? If you are sure about your needs, you can easily find a suitable solution that fulfills them.

Compare features and price: Make a shortlist of SaaS products that offer the tools you need and are within your budget. Browse online reviews of the shortlisted programs to learn what each one offers.

Use the free trial and extend it if necessary: Subscribe to the free trials of the shortlisted solutions and check out their tools firsthand. This will help you to understand if the system offers what you need to improve your firm’s competence and productivity. Ask for an extension of the free trial if the time is too short to gauge the solution’s effectiveness.

Talk to the vendor: Finally, talk to each provider about the help and support they can offer. Try to negotiate the fee and get discounts. Ask about the training and consultation they offer to help you to use the application effectively.

Frequently asked questions about IT Management Software

What is the best IT management software?

The best IT management software is Atera. It’s the first of its kind that combines RMM, PSA, and remote access in one platform. With an intuitive platform, you have all your IT monitoring requirements literally at your fingertips, especially because it can accessed anywhere you have an internet connection and a device connected to the internet.

What are the benefits of IT management software?

A good ITSM system can improve the quality of IT service delivery and the efficiency of the company’s operations. Here are its chief benefits:

  • Stronger ITSM foundation. ITSM software delivers features that you can build on. Apart from basic help desk functionalities, it often offers other ITSM features, such as problem management, configuration management, and more.
  • Versatile Data Capture. The software is able to receive input from a wide variety of sources. It should facilitate email capture, automated monitoring, end-user self-service, traditional service desk, etc. Plus, you will be able to integrate the system smoothly with the other business apps you use–through pre-built integrations or an API.
  • Improved Reporting and Visibility. You should be able to generate insightful reports to get better visibility over your business processes. The software should allow you to build the needed reports, alerts, and dashboards.
What are the features of IT management software?

Capabilities and functions of IT management software vary, depending on the vendor, but these are some basic features across most of these applications:

  • Configuration and asset management. This feature helps you gain better visibility into your business operations, and discover data center inventory and manage your assets. At the same time, it maps configurations in a dynamic manner and performs impact analysis across different systems.
  • Incident and problem management. IT service management systems are fully enabled to manage incidents and service requests. They have an extended set of practices to improve the quality of delivered services. They help you plan request authorization, implement changes, and control your service portfolio based on customer satisfaction.
  • Knowledge base. IT service management systems don’t only track current issues and requests, but they also store them in a comprehensive database that can be triggered both by customers and interested agents any time in the future.
  • Performance metrics and reports. Solid IT management systems are supposed to provide powerful reporting that can help you spot trends, eliminate bottlenecks, and improve the quality of the delivered services.
  • Service catalog. One of the ways in which advanced IT service management systems save companies valuable time is that they automate task assignment, and encompass a catalog of services and competent experts to ensure that every task will be assigned to the most competent person in the team.
  • Service level agreement (SLA) process. Together with the fact that they manage assets and configurations, IT service management systems cover all generic service level management and help companies develop specific SLAs for outsourcing contracts in line with basic standards for software qualities.
What is the easiest IT management software to use?

The easiest IT management software to use is ManageEngine OpManager. It’s an integrated network management software for out-of-the-box network monitoring, flow-based bandwidth analysis, and change management. It’s easy to setup and highly configurable with real-time, in-depth performance monitoring.

What is a good free IT management software?

A good free IT service management software is Zabbix. An enterprise-grade monitoring software, it can manage multiple applications, services, and resources in any kind of IT environment. It gathers real-time metrics from devices, servers, and VMs connected to your intranet and presents them in a clear manner.

Zabbix is free and open-source.

Nestor Gilbert

By Nestor Gilbert

Senior writer for FinancesOnline. If he is not writing about the booming SaaS and B2B industry, with special focus on developments in CRM and business intelligence software spaces, he is editing manuscripts for aspiring and veteran authors. He has compiled years of experience editing book titles and writing for popular marketing and technical publications.

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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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